Covid-19 Latest Update posted on 21 December:
Dear Online Shoppers:
Our apologies about the new shopping experience on our website. With minimal staff and stock, we must implement a minimum puzzle purchase of $70.00 CDN & USD (before tax and shipping). There is no free shipping - the rates range from $9.95 to $20.95 (in most cases it will be $9.95). This ensures that our staff is able to maximize their time and provide the best service to everyone.
**Please check our "In Stock Puzzles" category to see what is available for purchase in Canada or the USA.
**We cannot guarantee that the puzzle you purchase is in stock. In rare cases, stock runs out before your purchase is in the system and stock is updated.
We are mainly a wholesaler, so we always appreciate when you shop with our retailers first. Click to Find A Store link and support a retailer in your area or online - we are fulfilling their orders and they will be getting more stock. Thank you!
Dear Customers with Puzzle Issues:
Thank you for your continued patience! We are going to take care of everyone in the order of emails received, combined with which puzzles are in stock.
Fill out our Step 1 form with your puzzle information. You will receive an auto-reply. We will reach out to you personally when your puzzle is in stock and we need to collect your shipping information.
--> Click Here for the Replacement Form. <--
We are known for great customer service, no twisting our arms or bullying necessary. Please understand that we reserve the right to refuse service to anyone who mistreats our employees, uses foul language, or is generally rude. Thank you & stay safe!
As a gentle reminder, please do check around your home for a missing piece, they often turn up – even in homes with no kids, no pets, and hardwood floors - also, check the plastic bag that the pieces came in, they don't always all spill out! Last note, all reputable puzzle companies offer some kind of replacement program, so please confirm that you see our logo on the box and contact the right company as we cannot forward your request for you.
You can also visit our Frequently Asked Questions (FAQs). Your answer may be there!
Thank you for understanding that the
health and well-being of our associates, customers, staff and communities continues to be a