Retailer FAQs for Cobble Hill Puzzle Co
Q. I would like to carry your Cobble Hill puzzles in my store. How can I order at wholesale?See more.
A. This is our favourite question of all time!! If you fill out our Wholesale Inquiry Form for your location, one of our reps will be in touch real soon! We are NOT accepting Fulfilled By Amazon (FBA) accounts at this time. Please click Wholesale Inquiry page to fill out the form.
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Q. Where are you located?See more.
A. Our head office is located in beautiful Victoria, British Columbia on the west coast of Canada (parent company is called Outset Media). But don't worry!! We won't ship your order from a little island in the Pacific Ocean. Our Canada warehouse is located in Brampton, ON and our US warehouse is in Buffalo, NY. We are a Canadian company, but we distribute jigsaw puzzles all over the world. Our US retailers also appreciate the fact that our puzzles are made in the USA with high quality material.
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Q. What is your minimum wholesale order size?See more.
We like to make it as easy as possible for you to get our products into your store. Please call us to discuss the minimum. We're confident that you'll find we're very reasonable. You can call the Canadian or US Sales Inquiries line toll free - click here for the phone numbers.
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Q. How quickly can you ship my order?See more.
A. All orders are shipped within two business days. If you have a time sensitive shipment, please contact your sales rep, and we will do our best to expedite your order.
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Q. I am missing a carton from my shipment. What do I do?See more.
A. Wait two more days. Sometimes cartons are temporarily misplaced, and they will show up soon enough. After a couple of days, if your missing carton still has not shown up, give us a call toll-free at 1-877-592-7374. We are open weekdays from 7:00 a.m. to 4:00 p.m. Pacific time. If your missing carton cannot be located, we will issue you a credit for the missing items or reship.
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Q. I received the correct number of cartons, but I am missing some items. What do I do?See more.
A. With our state of the art scanning technology, our goal is to have zero shipping errors. However, if something is missing, give us a call toll-free at 1-877-592-7374. We are opn weekdays from 7:00 a.m. to 4:00 p.m. Pacific time. We will issue you a credit for the missing items. Please make sure you have your packing slip handy when you call.
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Q. Can I pay with a credit card?See more.
A. We accept both VISA and MasterCard. We process credit cards in both CDN$ and USD$.
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Q. Do you manufacture in North America?See more.
A. Yes! When we first started Cobble Hill, our goal was to manufacture our puzzles in North America. However, we probably had 20% of our puzzles made overseas. With the success of our puzzles and our determination to bring product wholly to North America, we can proudly say that the majority of our puzzles are made in the USA. The only puzzles that are now made overseas (China) are our Tray Puzzles. It's unfortunate, but the factory we use in the US was no longer able to keep up with the demand and produce these difficult to make tray puzzles. Tray puzzles include all puzzles with images, as well as the Create Your Own Puzzles (not including the Create Your Own Floor Puzzle, which has always been made in the USA).
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