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Consumer FAQs for Cobble Hill Puzzle Co

1. Do you have a contact form?See more.

A. Yes! Just click here or on the Customer Care->Contact Us link in the main navigation bar. This form is ideal for general questions, testimonies, or inquiries. However if you have a missing puzzle piece or a defective puzzle, please fill out our Replacement Bag Order Form for the quickest service!

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2. What do I do if I am missing a puzzle piece?See more.

A. First, we're very sorry if it was lost at our factory! However, even if your puzzle piece refuses to come out of hiding in your home, we will replace the entire puzzle with a new bag. Please read our Puzzle Replacement instructions and know that we, unfortunately, cannot match your puzzle pieces due to the use of different unique die designs. You will receive a brand new bag for the same image. CLICK FOR INSTRUCTIONS.

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3. Where can I buy Cobble Hill puzzles locally?See more.

A. We love that you want to buy local! And, if you don't have a store local to you, we suggest that you buy from one of our online retailers. You may find one close to you or in your state / province, so you may save on shipping costs. To find a local retailer or online retailer, please use our Find A Store link.

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4. What is a UPC code?See more.

A. UPC code is a 12 digit number that helps us identify the product. You can find it on the side of your box and it starts with "6-25012".

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5. Can I get a factory tour?See more.

A. We get asked this question a lot! Unfortunately, people visiting beautiful Victoria, BC would only be visiting our uneventful sales and administration office. Due to safety concerns, we don't do public tours of our warehouse either. We've very sorry, but thanks for asking!

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6. How can I suggest an image that I'd like to see as a puzzle?See more.

A. Please use the Contact Us form if you have general suggestions or names of artists you would like to suggest to us. We appreciate your suggestions!

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7. How can I submit my photos / artwork for consideration?See more.

A. You are welcome to send an email to Allegra, our Creative Director, with small images of your work. Or better yet, a link to your portfolio. At this time we only license artwork, so please no photography.

Please bear the following in mind:

Size matters. Puzzles are big! If your fabulous work of art was created at greeting-card size, it will not look so good at 26.625" x 19.25" (the size of our 1000 piece puzzles). You will need to be able to provide a print ready file that is 300 pixels per inch.

A great puzzle. Great paintings do not necessarily make great puzzles. For instance, I love the work of Edward Hopper, but I cannot think of one of his images that I would want to do as a puzzle. Below is a rough guideline of a successful puzzle - of course, there are exceptions to every rule!

GOOD

  • Busy composition.
  • Colourful. Different areas in different colours is how most puzzlers sort their pieces.
  • Focal point. Easily identified subject.

NOT SO GOOD

  • There shouldn't be big boring areas. A vast expanse of water or sky or road should have something breaking up the monotony.
  • Too monochromatic. Too dark.
  • There is an optimal range for the size of the subject in relation to the total image. For instance on a dog puzzle, a head shot of a dog becomes a portrait of an individual animal and can lack universal appeal. Conversely, if the dog is a small silhouette in a forest, then it is a landscape scene without a main subject.

Do some research. There are many, many companies. And every one has a different range of images aimed at different kinds of retailers. Take a look at different catalogues to see if your work would make a good fit.

Please have patience. I am one person with a lot to do. And I receive many submissions daily.

Private label puzzles. If you are not looking for us to license your work, but to commission a private label printing, or you are an artist looking to have puzzles made that you will sell yourself: please contact www.puzzles-plus.com. We only do print runs over 3,000 copies. Puzzles-Plus does runs of 500.

Hope these thoughts help.
 Good luck to all,

Allegra Vernon, 
Creative Director

Click to email Allegra

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8. Can I have a catalogue mailed to me?See more.

A. We can definitely mail you a flyer that includes several of our puzzles categorized by themes! Our main business is servicing retailers, so our big catalogues are designed for mailing to retailers, not consumers at this time. However, if you would like, you may click to download our catalogue.

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9. Why do you have different size puzzle boxes for the same piece count?See more.

A. We produce puzzles on special request for certain retailers. Some retailers like smaller, square boxes as it takes up less shelf space. However, the puzzle itself is the same, except the small square boxes may not contain posters.

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10. What do the puzzle pieces look like?See more.

A. The Family Pieces 350 puzzles and the Easy Handling 275 piece puzzles have the largest size pieces, averaging between 1.5" to 4". Generally, the smallest of the three pieces in the Family Pieces 350 puzzle is still larger than what is used in our 1000 piece puzzles. Take a look at our Instagram or Facebook page for lots of examples of finished puzzles. You can also visit our Our Puzzles section under About Us to see what our random cut pieces look like.

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11. Do you make custom puzzles for individuals?See more.

A. No, we do not make custom puzzles. We have a brand of puzzles called, "Create Your Own Puzzles", but this is a blank puzzle board with various sized pieces that allow people to draw their own image. We recommend contacting Puzzle Warehouse for custom puzzles.

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